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REV NEWS

REV RV SERVICE

BY REV Group
January 5th, 2017


First published by ViewOn Magazine

 

A SHINY OASIS FOR REV MOTOR COACH OWNERS

REV Group unveils renderings for 76,500-square-foot service center

By mid-summer of 2017, a circular two-story atrium of shiny glass will rise up from the Mesquite desert floor like a glistening oasis for motor coach drivers and the like. Welcome to one of REV Group’s newest Regional Technical Centers. Thanks to its I-15 corridor location, just a 45-minute drive from Las Vegas, the new center will be situated in a prime location to service REV’s southwest customers.
 
The $2+ billion motor vehicle manufacturer is slated to break ground on the 76,500-square-foot service facility this spring. With the opening, REV plans to hire employees from the Mesquite area to fill jobs aimed at servicing REV’s high-end motor coach brands — American Coach, Monaco Coach, Holiday Rambler and Fleetwood RV.
 
But REV is more than just four brands. As the parent company of 27 specialty vehicle brands, REV Group connects and protects communities around the clock and around the world with a lineup of vehicles that have long served the commercial, emergency and recreation markets. Together, these vehicle brands have manufactured more than 300,000 vehicles in service today — a bumper-to-bumper feat that stretches from New York City to Dallas.
 
Among REV’s lineup of brands, you’ll find vehicles that help fight fires, transport patients to emergency rooms, shuttle passengers to the airport and unite families across the country. REV’s vehicle lineup includes buses, ambulances, fire trucks, yard trucks, street sweepers, luxury motorhomes and wheelchair accessible vehicles.
 
In the last year, the company has made a big push toward ramping up its customer service programs with a nationwide maintenance and repair presence. (REV announced its Mesquite service center location in February.) The company has also built up its parts program, introduced REV Financial Services and reopened the REV Recreation Group Visitor Center in Decatur, Ind., to the tune of a multi-million dollar renovation. (The Mesquite service center borrows its two-story atrium design from the Visitor Center.) In addition to the Indiana center, REV Recreation Group has technical centers in Alvarado, Texas and Coburg, Ore., while the REV Emergency Group commands eight different service locations. The REV Bus Group is currently finessing its own service center plans.
 
“As REV continues to expand its footprint, we want to be accessible to our customers,” said Steve Heim, Vice President and General Manager of REV’s Aftermarket Parts and Service. “Not only do we want to take care of our customers, but we want to create value for our dealers. When customers are on the road away from their dealer service center, we want to be able to provide readily accessible parts and designated service facilities. It’s just another trusted feature that our dealers can sell to new customers.”
 
The new Mesquite facility will have 40 indoor service bays and feature two paint booths, and because customer service is the focal point of the facility, the two-story atrium integrates customer comfort areas with lounge seating. Also for the convenience of its motor coach owners, the 11.3-acre site features 38 paved campsites with access to full hookups and an on-site dump station.
 
REV selected Martin-Harris Construction, a Las Vegas-based general contractor, to build the Mesquite service center. The construction company is revered as one of the top general contractors in the southwest and has expanded to Arizona, California, Colorado, New Mexico and even Utah and Texas. Martin-Harris’ design firm, KGA Architecture, submitted initial renderings to REV Group in late October. The project is estimated to be an eight-month build.
 
“We are very excited about opening this facility in the city of Mesquite. It’s a beautiful location, and the I-15 corridor will provide ideal access for REV customers across the entire southwest,” Heim said. “From its city council to the community at large, Mesquite has been so welcoming, and we are looking forward to being a part of this fantastic community.”

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