Each year, owners who have spent anywhere from $500,000 to $1 million on an American Coach® luxury motorhome choose to come to Decatur, Indiana, for a VIP Delivery Experience, which is unique in the industry.
“When someone purchases an American Coach motor home, they join an elite group of luxury RV owners who appreciate the finer amenities and experiences that come with an upscale brand,” said Doug Miller, product manager for REV Recreation Group’s Class A products. “We make sure our VIP Delivery Experience is one-of-a-kind and gives our owners unparalleled personal attention over the course of two, three, or four days. We have had customers stay with us for slightly longer, but we can typically meet and exceed our new owners’ expectations in just a few days.”
As part of the American Coach® VIP Delivery, owners are welcomed to the 480,000-square-foot manufacturing facility to personally receive their coach once it comes off the line. They are then paired with a product specialist who walks them through every element of their RV.
Eddie and Alice Galuska are long-time American Coach owners who have taken advantage of the VIP experience – not just once but twice.
“When you come for VIP Delivery, you’re actually speaking with trained people who build and put the coaches together and no one can be more experienced than that,” said Eddie. “They enjoyed us being onsite because they got to put a face to the coach. It’s not just an RV, instead it’s Eddie and Alice’s. We felt connected to them, and they felt connected to us.”
In addition to the concierge-level, top-to-bottom walkthrough, those who take advantage of the American Coach VIP Delivery receive signature American Coach jackets.
“By the end of the experience, our American Coach owners really get to know our craftspeople and they develop lasting relationships. We’ve had members of our American Coach team go above and beyond in certain situations where they’ve assisted customers after their VIP Experience while they were on the road,” said Miller. “It’s something that’s unheard of in the industry but it happens here at American Coach.”
To hear more about the Galuska’s VIP Delivery Experience, watch their YouTube video.
VIP Delivery is a $10,000 add-on option that’s exclusive to American Coach.
The American Coach brand is part of REV Recreation Group, Inc., a manufacturer of Class A motorhomes, and a subsidiary of REV Group, Inc.
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About REV Recreation Group, Inc.
REV Recreation Group, Inc. is a REV Group subsidiary and a leading manufacturer of Class A Gas and Diesel recreational vehicle brands. This company has one of the best and longest standing distribution networks in the industry and boasts some of the industry’s most recognized and iconic brand names such as American Coach®, Fleetwood RV®, and Holiday Rambler®. Headquartered in Decatur, IN, which is also its principal manufacturing location, it operates two state-of-the-art service and repair centers and a genuine parts online warehouse.
About REV Group, Inc.
REV Group companies are leading designers and manufacturers of specialty vehicles and related aftermarket parts and services, which serve a diversified customer base, primarily in the United States, through three segments: Fire & Emergency, Commercial, and Recreation. They provide customized vehicle solutions for applications, including essential needs for public services (ambulances, fire apparatus, school buses, and transit buses), commercial infrastructure (terminal trucks and industrial sweepers), and consumer leisure (recreational vehicles). REV Group’s diverse portfolio is made up of well-established principal vehicle brands, including many of the most recognizable names within their industry. Several of REV Group’s brands pioneered their specialty vehicle product categories and date back more than 50 years. REV Group trades on the NYSE under the symbol REVG. Investors-REVG